Return and Exchange Policy

At Pufiot, we want you to be satisfied with every purchase. To ensure your rights, we provide a simple and flexible return and exchange policy:

Return and Exchange Period

You can apply for a return or exchange service within 30 days after receiving the product. Please ensure that the product has not been used and the label and packaging are intact.

Return and Exchange Process

Contact Customer Service: Contact our customer service team by email (service@pufiot.com) or phone (15637452238) and state your order number and reason for return or exchange.

Get Confirmation: Our customer service will confirm your return or exchange request and provide corresponding guidance.

Return Address: Send the product back to the following address:

Room 501, Unit 1, Building 43, Wuai B District, Jiangdong Street, Yiwu City, Jinhua City, Zhejiang Province

Refund Policy

Once we receive and inspect your returned goods, the refund will be processed within 5 working days. The refund will be returned to your account via the original payment method, and the processing time may vary depending on bank policies.

Free Shipping Policy

All returns and exchanges are free shipping to minimize your inconvenience.

Notes

Please keep the shipping receipt until the refund is completed.

Damaged or visibly used items may not be fully refunded.

Customer Support

For help or any questions, please feel free to contact our 24-hour online customer service team.